FREQUENTLY ASKED QUESTIONS

Galvanised cleaning refers to the process of removing contaminants like oils, dirt, or residues from a galvanised steel surface to ensure proper adhesion and quality of the paint.

Yes, always rinse the surface with water after using any chemical cleaner to ensure that no residue is left before painting.

You can use the following cleaning solutions: Mild Detergent: Warm water mixed with mild dish detergent works well for removing dirt and grease. Acetone: An effective solvent for removing oils; be sure to use it in a well-ventilated area. Denatured Alcohol: Great for degreasing, it evaporates quickly after cleaning. Commercial Metal Cleaners: Look for products designed specifically for galvanised surfaces, which may contain phosphoric acid. TSP (Trisodium Phosphate): A heavy-duty cleaner for stubborn grime, but ensure you rinse thoroughly afterward.

Wipe with Vinegar: Use a cloth soaked in white vinegar to clean the surface and remove oils and residues. Dry the Surface: Let it air dry or wipe with a clean, dry cloth.

Substation and transformer doors are specialised doors designed to provide secure access, ventilation, and protection for electrical substations and transformer enclosures.

Ventilation is crucial to dissipate heat generated by electrical equipment, prevent overheating, and maintain a stable internal environment, which is essential for equipment longevity and efficiency.

No, fire doors are designed to prevent the spread of fire and cannot have vents. For facilities requiring fire doors, alternative ventilation methods, such as extraction systems or wall-mounted louvers, should be used.

Substation and transformer doors are usually made from robust materials such as galvanized steel to withstand harsh environment

Yes, Stronghold offers customisation options, including door size, finish, hardware, and security features to meet specific site requirements.

Security features can include high-strength locking systems, anti-tamper designs, and reinforced construction to prevent unauthorised access.

Consider the environmental conditions, required ventilation, security needs, and compliance with local regulations. Professional installation is recommended to ensure proper function and safety.

Yes, installation must comply with local electrical safety and building standards. Always check current regulations before installation to ensure compliance.

Yes, regular maintenance is necessary to check for wear and tear, ensure security features remain functional, and confirm that ventilation components are unobstructed.

If fire safety is a concern, you must use fire-rated doors separately and incorporate ventilation through additional methods, like external louvers or ventilation systems.

Yes, they are designed to be resilient against various environmental conditions, such as extreme weather, corrosion, and UV exposure, depending on their material and construction.

Assess your security, ventilation, and environmental needs, and consult with a professional to ensure that the door configuration meets all necessary regulations and operational requirements.

Professional consultation is recommended to ensure that all safety, regulatory, and operational requirements are met, particularly in complex installations or challenging environments.

No, substation and transformer doors are not typically fire rated. Their primary function is to provide secure entry and ventilation for electrical equipment, not to contain fire.

This door is available with various fire ratings, such as 30, 60, and 120 minutes, to meet different safety requirements and building codes.

Yes, our fire doors are certified and comply with SANS 1253 (SANS 10400-T) local standards, ensuring the highest level of safety and reliability.

Our standard fire doors are constructed from a combination of materials like Steel, Vermiculite, Magnesium Oxide, Solid wood edging and MDF, designed to withstand high temperatures and provide optimal protection.

No, the door comes with hinges if Door and Frame is ordered as a unit, otherwise hardware options can be purchased separately to suit specific needs.

We offer a range of standard sizes, and custom dimensions are available upon request to fit unique installation requirements.

Installation is not included, but we do have installations teams that install in the Gauteng-area. This is quoted for separately.

Manufacturing time can vary depending on quantity and design. Typically, 15 to 20 working days from payment date and all information received. Manufacturing lead times will be confirmed on placing of orders. Delivery and Installation scheduling will be scheduled upon receipt of order and payment.

Yes, with acoustic seals and some modifications, our fire doors also offer soundproofing and thermal insulation properties, enhancing comfort and efficiency.

Customisation options are available, including window cutouts, special finishes, and more, allowing the door to fit your aesthetic and functional needs.

Our fire doors come with a 1-year warranty, covering manufacturing defects and ensuring peace of mind. (Please also refer to storage of fire doors)

Regular maintenance checks are recommended to ensure operational integrity. (See Guideline to maintaining Fire Doors)

No, all ironmongery including door closers are ordered separately and factory fitted

We do not offer a return or exchange policy on doors as each door is manufactured on order.

Yes, our technical support team is available to assist with any post-purchase inquiries and provide ongoing support.

Fire doors should be stored in a cool, dry area, laid flat on a level surface to prevent warping. It's important to protect them from humidity, extreme temperatures, and direct sunlight.

It's best to minimise stacking to avoid damage. If stacking is necessary, ensure that each door is separated by protective material like foam or cardboard to prevent scratches and dents. Double doors must be stored with support blocks under the door leafs, to keep them level and prevent warping.

It's best to minimise stacking to avoid damage. If stacking is necessary, ensure that each door is separated by protective material like foam or cardboard to prevent scratches and dents. Double doors must be stored with support blocks under the door leafs, to keep them level and prevent warping.

Fire doors can be stored indefinitely if the storage environment is controlled and stable, and door leafs are properly supported. However, regular checks should be conducted to ensure no damage occurs over time.

Fire doors should be stored at temperatures typically between 10°C and 30°C to prevent any material degradation or warping.

Yes, keeping the doors in their original packaging is recommended to protect them from dust, moisture, and physical damage until installation.

It is generally recommended to store fire doors flat. If they must be stored upright, ensure they are securely braced to prevent them from falling and getting damaged.

Any visible damage should be assessed by a professional. Minor scratches or dents can sometimes be repaired, but significant damage may require replacement to ensure the door maintains its fire-resistance properties.

Yes, fire-rated glass doors should have additional protection over the glass components to prevent accidental breakage. They should be stored carefully to avoid any impact or pressure on the glass.

If a fire door gets wet, dry it as quickly as possible using towels or fans to prevent water from penetrating deeper into the materials. Keep the door in a well-ventilated area until it is completely dry.

Yes, prolonged exposure to water can compromise the structural integrity and fire-retardant properties of the door. It is important to inspect the door for any signs of damage and consult with a professional if any issues are suspected.

Look for signs of warping, swelling, or delamination in the door or frame. These indicate that the door has been compromised, which may affect its performance in a fire scenario.

Minor water exposure might not cause lasting damage if dealt with quickly. However, significant or repeated exposure can lead to irreversible damage, requiring assessment from a professional and possibly replacing the door.

Minor water exposure might not cause lasting damage if dealt with quickly. However, significant or repeated exposure can lead to irreversible damage, requiring assessment from a professional and possibly replacing the door.

Repainting or resealing may be necessary after ensuring the door is structurally sound and fully dried. Use paint or sealants that are compatible with fire doors and adhere to manufacturer's recommendations.

Warranties will be voided if the door is damaged due to improper storage, including water exposure.

Some fire doors come with water-resistant coatings or finishes that help protect against moisture. Ensure that these are intact and consider periodic maintenance to maintain their effectiveness. Always inform the manufacturer if the door will be exposed to weather elements or is for a coastal area.

Anti-ligature doors are designed to prevent self-harm, specifically by eliminating potential points where ligatures can be attached. Their primary focus is on ensuring the safety of individuals at risk of self-harm by addressing ligature-related hazards. Key Features: Smooth Surfaces: Prevent attachment of ligatures by eliminating protrusions, gaps, or sharp edges. Concealed Hinges and Hardware: Recessed or hidden components reduce tampering opportunities. Reinforced Construction: Built to resist damage or attempts to break the door. Anti-ligature doors are often used in healthcare facilities, mental health units, correctional institutions, and even standard patient rooms in hospitals where at-risk individuals are accommodated.

Seclusion room doors are part of systems designed for the temporary isolation of individuals in crisis. They ensure the safety of both the individual and the surrounding staff by providing controlled access to and from the seclusion room. Key Features: High-Security Locking Mechanisms: Includes locks operable only by authorized personnel, often with multiple locking points. Robust Construction: Built to withstand significant force and attempts at breaching. Observation Windows: Viewing panels for monitoring occupants. Communication Systems: Features such as intercoms to facilitate safe communication with the person inside. Seclusion room doors prioritize containment, control, and observation during crises, often used in psychiatric wards, emergency rooms, and detention centres.

Yes, seclusion room doors can incorporate anti-ligature features to enhance safety. These features, such as smooth surfaces and concealed hardware, help mitigate risks of self-harm while still providing the containment required for seclusion.

Both anti-ligature and seclusion room doors often comply with: Healthcare Design Standards: Including anti-ligature design guidelines. Building Codes: Requirements for fire resistance, accessibility, and safety. Mental Health Facility Standards: Focused on patient safety and harm prevention. Security Standards: Relevant to seclusion room applications.

Both types of doors play a vital role in ensuring safety in environments with vulnerable individuals: Anti-Ligature Doors: Reduce the risk of self-harm, promoting a safer healing environment. Seclusion Room Doors: Allow controlled crisis management, ensuring staff and patient safety.

Stronghold Fire & Security provides: Expertly crafted anti-ligature doors with advanced safety features. Custom-built seclusion room doors for secure and controlled environments. Specialty doors, including lead-lined doors for radiology and high risk applications. Key Benefits of Choosing Stronghold Fire: Resilient designs tailored to specific safety requirements. Compliance with healthcare and safety regulations.

Seclusion rooms and anti-ligature doors are specifically designed with safety, security, and functionality in mind. These doors are typically configured to open outwards rather than into the room for the following critical reasons: 1 Safety and Emergency Access Prevent Blockage by the Occupant: If an individual inside the room collapses, sits, or intentionally blocks the door, an outward-opening door allows staff to enter quickly and safely without obstruction. This is essential in emergencies where rapid access can save lives. Ease of Rescue Operations: Outward-opening doors enable quicker and more efficient access for staff and emergency responders in situations requiring immediate intervention. 2 Prevention of Barricading Avoid Entrapment of Staff or Delays in Access: If a door opens inward, the occupant could barricade it using their body, bedding, or other objects. This would prevent staff from entering or responding in a timely manner, escalating the danger in critical situations. Enhanced Control for Staff: Outward-opening doors ensure that control remains with staff, minimizing the risks posed by a barricaded room. 3 Anti-Ligature and Self-Harm Prevention Reduced Risk of Ligature Points: Outward-opening doors are typically designed with concealed hinges and anti-ligature features, making it harder for occupants to use the door as a tool for self-harm. Safer Hardware Placement: Handles, hinges, and other hardware can be positioned to prevent misuse by the occupant. 4 Protection Against Aggression Limit Use of the Door as a Weapon: An inward-opening door can be used by the occupant to push, trap, or injure staff entering the room. Outward-opening doors mitigate this risk, providing a safer environment for all involved. 5 Space Optimization Inside the Room Maximized Interior Space: Inward-opening doors take up room within the already minimalistic environment, potentially interfering with movement or safety designs. Outward-opening doors leave the interior space uncluttered and free from hazards. 6 Compliance with Safety Standards Alignment with Guidelines: Healthcare and safety standards for mental health and secure facilities often require outward-opening doors to address the above risks effectively. This design aligns with best practices to ensure occupant and staff safety.