Question 1

What fire rating does this door have?

Accepted Answer

This door is available with various fire ratings, such as 30, 60, and 120 minutes, to meet different safety requirements and building codes.

Question 2

Is the door certified and compliant with relevant safety standards?

Accepted Answer

Yes, our fire doors are certified and comply with SANS 1253 (SANS 10400-T) local standards, ensuring the highest level of safety and reliability.

Question 3

What materials is the door made from?

Accepted Answer

Our standard fire doors are constructed from a combination of materials like Steel, Vermiculite, Magnesium Oxide, Solid wood edging and MDF, designed to withstand high temperatures and provide optimal protection.

Question 4

Does the door come with hardware, or does it need to be purchased separately?

Accepted Answer

No, the door comes with hinges if Door and Frame is ordered as a unit, otherwise hardware options can be purchased separately to suit specific needs.

Question 5

What sizes are available, and are custom sizes an option?

Accepted Answer

We offer a range of standard sizes, and custom dimensions are available upon request to fit unique installation requirements.

Question 6

Is installation included, or do you provide installation guidelines?

Accepted Answer

Installation is not included, but we do have installations teams that install in the Gauteng-area.  This is quoted for separately.

Question 7

What are the lead times for manufacturing and installation?

Accepted Answer

Manufacturing time can vary depending on quantity and design.  Typically, 15 to 20 working days from payment date and all information received. Manufacturing lead times will be confirmed on placing of orders. Delivery and Installation scheduling will be scheduled upon receipt of order and payment.

Question 8

Does the door have soundproofing or insulation properties?

Accepted Answer

Yes, with acoustic seals and some modifications, our fire doors also offer soundproofing and thermal insulation properties, enhancing comfort and efficiency.

Question 9

Can the door be customised, such as for window cutouts or specific finishes?

Accepted Answer

Customisation options are available, including window cutouts, special finishes, and more, allowing the door to fit your aesthetic and functional needs.

Question 10

What is the warranty or guarantee period?

Accepted Answer

Our fire doors come with a 1-year warranty, covering manufacturing defects and ensuring peace of mind. (Please also refer to storage of fire doors)

Question 11

Are there specific maintenance requirements?

Accepted Answer

Regular maintenance checks are recommended to ensure operational integrity. (See Guideline to maintaining Fire Doors)

Question 12

Does the door come with a self-closing mechanism?

Accepted Answer

No, all ironmongery including door closers are ordered separately and factory fitted

Question 13

What are the return or exchange policies?

Accepted Answer

We do not offer a return or exchange policy on doors as each door is manufactured on order.

Question 14

Is there a technical support team available for post-purchase inquiries?

Accepted Answer

Yes, our technical support team is available to assist with any post-purchase inquiries and provide ongoing support.

FREQUENTLY ASKED QUESTIONS